This job description outlines a role that focuses on supporting the operations division within a bank, primarily through delivering operational activities, managing risk, ensuring compliance, and fostering efficiency in workflows. Below is a breakdown of the main responsibilities, skills, and competencies expected in this role:
Overall Purpose of the Role
The individual is tasked with managing operational tasks efficiently within the bank’s established risk and control framework. A key responsibility is to deliver high-quality work and to build effective relationships with internal teams, departments, and external third parties. This person will also serve as a resource for other team members, providing guidance as needed.
Key Responsibilities
1. Delivery of Assigned Activities: Execute tasks within set service level agreements (SLAs), ensuring all requirements are met.
2. Relationship Building: Develop and maintain productive relationships across functions.
3. Query and Escalation Management: Handle stakeholder queries and escalations effectively.
4. Detail-Oriented Work: Maintain a high level of accuracy and attention to detail.
5. Process Improvement: Actively contribute to process improvements to enhance team efficiency.
Purpose of the Role
Support daily operations, providing insights to help senior colleagues make informed decisions, develop new products, and identify new market opportunities.
Accountabilities
1. KYC and Client Due Diligence: Conduct tasks related to Client Due Diligence, Anti-Money Laundering (AML), and regulatory compliance.
2. Transaction Monitoring: Track transaction flows, trade updates, and exception queues for accuracy and timeliness.
3. Incident, Problem, and Change Management: Address service issues to improve operational quality.
4. Continuous Improvement: Propose ideas to refine operational processes and adopt best practices.
5. Cleared Derivatives Support: Reconcile daily fees for cleared derivatives and manage complex processing activities.
6. Training Participation: Engage in programs for skill and knowledge enhancement.
Analyst Expectations
Execute tasks as per established procedures, collaborating with related teams.
Review colleagues’ work for accuracy.
Offer specialized advice and support in the work area.
Own risk management responsibilities and strengthen control practices.
Understand team contributions toward broader organizational goals.
Make informed judgments based on previous experience and practice.
Communicate sensitive information clearly, especially in customer advisory and administrative contexts.
Build stakeholder relationships to proactively address needs.
Behavioral and Cultural Expectations
All colleagues are expected to embody the Barclays Values:
Respect: Treat others with dignity.
Integrity: Act with honesty and transparency.
Service: Prioritize clients’ and stakeholders’ needs.
Excellence: Deliver high-quality outcomes.
Stewardship: Take responsibility for the organization’s future.
Additionally, they should demonstrate the Barclays Mindset:
Empower: Enable others to perform at their best.
Challenge: Constructively question the status quo.
Drive: Take initiative to achieve objectives.