The Business Solution Analyst role within the Global Employer Services Technology Center (GESTC) at Deloitte is an entry-level position designed for individuals interested in technical support and problem-solving in a dynamic, client-focused environment. Here’s a summary of the key aspects of this position:
Job Purpose:
- The Analyst will collaborate with Tier 1 support teams to troubleshoot and resolve client issues and provide Tier-2 technical support, focusing on Deloitte’s applications used globally by employer services member firms and clients.
- Responsibilities will include manual testing with Deloitte applications and Excel, day-to-day application maintenance, and conducting research on various platforms.
Key Responsibilities:
- Perform manual testing using Deloitte’s proprietary applications and Microsoft Excel.
- Maintain and troubleshoot existing applications.
- Conduct research on relevant platforms as needed.
Required Skills:
- Strong organizational skills for managing multiple projects simultaneously.
- Excellent communication abilities and a client-oriented mindset.
- Analytical and problem-solving skills with practical experience to enhance future work.
Preferred Skills:
- Basic knowledge of SQL, C#, and JavaScript.
- Familiarity with Microsoft Office tools, especially Outlook and Excel.
Growth Opportunities:
Deloitte offers a structured career path, beginning with the Analyst role, with opportunities to advance to senior consultant, manager, senior manager, and beyond. Deloitte’s DU Leadership Center in India provides extensive resources for professional growth, including live classrooms, team learning, and eLearning.
Culture and Benefits:
Deloitte emphasizes an inclusive work culture that values diversity, equity, and creativity, ensuring employees can bring their authentic selves to work. The company is known for its commitment to purpose-driven work, advancing sustainability, equity, and trust across its community and client relationships.
Professional Development:
Deloitte invests significantly in its professionals’ development, providing mentorship, challenging assignments, and tailored learning resources. Their comprehensive benefits package supports mental, physical, and financial well-being, empowering employees to thrive and excel in their careers.
This role is an excellent fit for someone with a technical background and a passion for client service, problem-solving, and learning in a collaborative environment.